Frequently Asked Questions

Our ink delivers sharp text and vibrant colors that match OEM quality. It’s fade-resistant and smudge-proof, making it great for both everyday documents and photo printing. Many users can’t tell the difference!

Our ink is formulated with UV-resistant pigments, so photos printed with these cartridges resist fading for up to 20 years when stored properly (away from direct sunlight). They’ll stay bright and true, even with long-term display.

Yes, all cartridges have a 2-year shelf life from the production date (printed on the box). Stored as recommended, even extra sets will remain in top condition until you’re ready to use them.

We package cartridges in shockproof, sealed bags to prevent damage. If yours arrive leaking or damaged, send us a photo within 48 hours of delivery, and we’ll ship a replacement immediately—no need to return the damaged ones.

Yes, that’s common with compatible cartridges. The warning is triggered by the chip’s estimate, not actual ink levels. You can keep printing until quality fades—this won’t harm your printer.

Contact us immediately! If a firmware update causes issues, we’ll send replacement cartridges optimized for the new firmware at no extra cost. Just let our support team know your printer model and update version.

We recommend disabling automatic firmware updates in your printer settings. OEM sometimes updates firmware to block third-party cartridges, which could make these incompatible. Check your printer’s menu under “Settings” > “System Updates” to turn off auto-updates.

Go to your printer’s settings menu > select "HP+ Services" or "Subscription Settings." If you see options like "HP+ Status: Active," then it’s enabled. For unactivated printers, this section will prompt you to set up HP+.

Yes! Contact our support with your printer model and last update date. We often have solutions or updated cartridges that work with newer firmware—we'll help resolve it.